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Customer Service

Delivery is by Royal Mail and normally takes 2-3 working days once payment is received as we post items purchased  before 4pm on the same day but please give up to 7 days.

Delivery is charged at £2.50 for all deliveries but is free for orders over £50.00.

Items purchased online at Pawscouture can be exchanged for different sizes or colours within 14 days of receipt aslong as they are returned to us in an unused condition and in original packaging. Alternitively, Paws Couture can issue you with a credit note.

 

Please return goods by recorded or registered post addressed to our current address as shown on this site, as we will not be held responsible for lost items on the postal system.

If your item is faulty, you will be offered a full refund. If you are unhappy with the size, colour or style, we can offer you a full value exchange or credit note or a refund.

Please note that postage costs are non refundable.

We recommend that all toys are only given to your pet under supervision.

Food products cannot be exchanged due to Health and Safety reasons.

All returns to be sent back to : 32 Craigton Road, Eltham, London, SE9 1QG.