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Privacy Policy


This privacy policy sets out how Paws Couture uses and protects any information that you give Paws Couture when you use this website. Paws Couture is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Paws Couture may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including address, phone number and email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

By providing us with such information you will be deemed to have consented to our collection of such information. If you have provided us with the personal information of any third parties, please ensure you have the permission to do so. If you would prefer that we do not collect any personally identifiable information from you, please do not provide us with such information. Please note that if you do not wish to supply your personal information you will not be able to place an order with us at For the exhaustive list of cookies we collect see the List of cookies we collect section. If you are not happy with the cookies we use we suggest that you stop using immediately.

What we do with the information we gather

We will only collect information from you when you place an order on our website or when you sign up to our newsletter. We require this information to service your account and to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping, which is secured in facilities located in the U.K, and on our admin database.
  • We may use the information to improve our products and services, e.g, to see which products are selling best etc.
  • We will only send promotional emails about new products, special offers or other infornation if you have signed up to our newsletter and given consent, using the email address which you have provided us with.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


Paws Couture are committed to ensuring that the information and data you have provided is treated securely and in accordance with this privacy policy and the General Data Protection Policy (GRPR) (EU) 2016/679. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Please note that your online account is password protected. You cannot access or view your account without your password. You are responsible to keep your password secure. You are also responsible for keeping your personal information that we keep on file up to date.

In addition, we may disclose any information, including personally identifiable information, to comply with any applicable law, regulation, legal process or governmental request. We will also supply specific information in such cases that there is an attempted breach of security or a physical threat to you or others.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You can at any time unsubscibe from our promotional emails by contacting us via email at [email protected], or by phone, 02083550238 or by unsubscribing from the newsletter when you are sent one.

You can also change any information you have given us by logging into 'My account' on the website or by emailing us at [email protected] or by phone on 02083550238. 

We will not sell, distribute or lease your personal information to any third parties unless we are required to by law. 

You may request details of personal information which we hold about you at anytime and you can do so by contacting us via email at [email protected], by phone on 020 83550238 or by mail to Paws Couture, 32 Craigton Road, Eltham, London, SE9 1QG. If you would like a copy of the information held on you please write to 32 Craigton Road Eltham London SE9 1QG.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.